Just to be clear, you may have read my recent posts about IBM’s Social Business Gambit and my thoughts about IBM’s new social approach to the collaboration and communications market. These posts are not about that, instead, they are focused on approaches and strategies that businesses can develop as they explore social media in the business environment.
Social in Business TodayEnterprise IT is beginning to move into a formulation phase in the evolution of social tools in business. Recent presentations by research analysts (e.g., Gartner, Forester) and vendors (e.g., IBM) are moving from the question of “What is Social?” to the discussion of “Strategies for Social.” This new conversation indicates that customers are looking beyond the fad and considering how social within the organization might impact them. The perspective is also shifting from external to internal social. If we were to poll most executives on what social is we'd likely get more of an external facing response, such as “brand building” or “customer interfacing”. But as Gartner points out in a recent webinar, “Taking a Strategic Approach Social Media”, there are at least 6 opportunities for what Gartner calls Mass Collaboration by using social inside the business. That list includes:
- Collective intelligence
- Expertise location
- Interest cultivation
- Relationship leverage
- Flash coordination
- Emergent structures
The Mission: Build a StrategyAgility and versatility in IT environment is the new mission of the IT Operations Manager who is becoming more a solutions architect than an implementer. IBM’s last three annual CIO studies note that along with cost savings innovation is a priority for most organizations. So cost saving and innovation are not mutually exclusive. CIOs see IT delivery as having it all. As Bruce asked me how does the director of it operations do it? How do they keep up?
Overall managers, business and IT, need to consider all the options for social in the business and design a strategy to be successful within the parameters of their business. A strategy will help the organization to understand what needs to be done, how to choose the technologies it will deploy, and guide decision-making. In agile companies strategies are organic and evolve informing modifications while the firm’s needs change. Strategies also serve as an anchor for making sound decisions. If certain assumptions and rational were used to make one decision they can likely be used or modified for future decisions.