We should not be so enamored by what we think is our current right answer from a technology perspective that we forget the non-technological things we need to enable so that people (and the organization at large) can realize and sustain the value derived from use of the tools.
Within many organizations, the plan-build-run philosophy still frames our view of IT – once a system is implemented (i.e., deployed), the project is “over” – resources are reallocated, budgets are closed out, systems go into some type of maintenance mode or await the next release cycle of new development. We then wait and watch for the results promised by the project (e.g., ROI). Often those results are based on metrics that examine cause-effect impacts and improved business outcomes. We want benefits to be self-evident quickly. We tend to struggle when project results are subjective, can only be inferred, or correlated to improvements that take more time to emerge than anticipated.
Changing IT Mindsets From Deployment To Adoption (Collaborative Thinking)
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