Announcing the latest CSG publication, "Mitigating Risk and Finding Opportunity in Software as a Service E-mail for Small and Medium Businesses." You can download the white paper here or go to the CGS Research page.
Software as a Service (SaaS) e-mail offerings provide some operational productivity benefits at lower prices, although it is not a silver bullet, and should not be considered a compromise to existing solutions. SaaS e-mail service bundles can provide capabilities not previously available with existing e-mail solutions especially with operational aspects of managing an e-mail infrastructure. Although total cost of ownership (TCO) is a leading driver for choosing SaaS e-mail, customers should approach SaaS e-mail options based on how the solution will improve the e-mail experience and increase user and operational productivity as well as mitigate risks.