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Announcing the latest CSG publication, "Mitigating Risk and Finding Opportunity in Software as a Service E-mail for Small and Medium Businesses." You can download the white paper here or go to the CGS Research page.
Software as a Service (SaaS) e-mail offerings provide some operational productivity benefits at lower prices, although it is not a silver bullet, and should not be considered a compromise to existing solutions. SaaS e-mail service bundles can provide capabilities not previously available with existing e-mail solutions especially with operational aspects of managing an e-mail infrastructure. Although total cost of ownership (TCO) is a leading driver for choosing SaaS e-mail, customers should approach SaaS e-mail options based on how the solution will improve the e-mail experience and increase user and operational productivity as well as mitigate risks.
Anyone who claims that readers can’t and won’t and shouldn’t own their books are bent on the destruction of the book, the destruction of publishing, and the destruction of authorship itself. We must stop them from being allowed to do it. The library of tomorrow should be better than the library of today. The ability to loan our books to more than one person at once is a feature, not a bug. We all know this. It’s time we stop pretending that the pirates of copyright are right. These people were readers before they were publishers before they were writers before they worked in the legal department before they were agents before they were salespeople and marketers. We are the people of the book, and we need to start acting like it.
As the elegy reminds us, publishers have set out to sever this emotional connection by getting this licensing fever, by saying that ownership is something that can’t exist in the 21st century, that readers have no business owning their book.In summary (repeat after me) - "DRM is bad for the customer."
